Free Delivery in USA On Orders over $100

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    • Refunds & Returns

    Last updated: June 6, 2026

    Overview

    Birbaby USA takes care in preparing and coordinating baby gift orders so they are delivered with appropriate condition, presentation, and gifting intent. This policy explains how damaged, missing, delayed, undeliverable, substituted, customized, or otherwise disputed orders are reviewed, and outlines situations where refunds, replacements, credits, redelivery, or other resolutions may not be available.

    Birbaby USA offers baby gifts, newborn gifts, baby gift baskets, custom baby gifts, keepsake gifts, corporate baby gifts, and related gifting products. Products may include third-party branded items, specialty items, seasonal items, packaging materials, keepsake items, or other gift components depending on the product selected.

    Because many orders are prepared for a specific recipient, delivery address, delivery timing, gifting occasion, or custom selection, eligibility for a refund, replacement, credit, redelivery, or other resolution depends on the order condition, delivery outcome, product type, preparation status, fulfillment status, and supporting documentation.

    Damaged or Missing Items

    If an order arrives damaged, defective, or missing items, the issue should be reported by the purchaser or recipient within 5 days of delivery.

    Clear photos of the damaged item or items, the full gift presentation, and the original packaging may be required so customer service can properly assess the issue. Additional information may also be requested, including the order number, recipient name, delivery address, and a description of the issue.

    Once the required information is received, customer service will review the claim. Where appropriate, Birbaby USA may offer a replacement, store credit, refund, redelivery, partial refund, or other resolution based on the order condition, delivery outcome, product type, and supporting documentation.

    Submitting a claim does not guarantee a refund, replacement, credit, or other resolution.

    Refund Eligibility

    Refunds, replacements, credits, redelivery, or other resolutions may not be available in the following situations:

    • Incorrect or incomplete billing, recipient, delivery, building, suite, unit, phone, or address information provided at checkout
    • Recipient unavailability, refused delivery, failed delivery access, restricted access, security desk issues, concierge issues, mailroom issues, or other access limitations
    • Orders marked as delivered where proof of delivery, courier confirmation, building acceptance, reception acceptance, or other delivery confirmation has been obtained
    • Delays or delivery issues caused by weather, traffic, courier disruptions, building procedures, public emergencies, force majeure events, or other circumstances outside our control
    • Change of mind after an order has been placed
    • Personal taste, color preference, packaging preference, or recipient preference
    • Substitutions made in accordance with our substitution standards
    • Customized, personalized, or custom-built baby gifts once preparation, fulfillment, or delivery coordination has begun
    • Gift messages containing errors submitted by the purchaser
    • Orders delayed because customer service could not reach the purchaser or recipient for required delivery clarification
    • Requests made without sufficient supporting documentation
    • Requests submitted outside the applicable review timeframe

    Substitutions made in accordance with our substitution standards are not considered defects when the overall presentation, value, and gifting intent are maintained.

    Substitutions

    Because product availability can vary, substitutions may occasionally be made when necessary. In all cases, Birbaby USA aims to maintain the overall presentation, value, and gifting intent of the selected baby gift.

    Substitutions may occur due to product availability, supplier availability, fulfillment location, delivery timing, seasonal availability, or operational requirements.

    Substituted items may differ from product images, descriptions, colors, brands, packaging, or specific components shown on the website. A substitution does not automatically qualify an order for a refund, replacement, credit, or other resolution if the overall value, presentation, and gifting intent are maintained.

    Custom Baby Gifts

    Birbaby USA may offer a custom baby gift builder that allows customers to select or provide gift preferences, themes, recipient details, occasion details, product selections, upgrades, or other custom choices.

    Custom baby gifts are prepared based on the selections and information submitted by the purchaser. Customers are responsible for reviewing all custom gift selections, recipient information, delivery information, gift messages, and checkout details before placing an order.

    Once a custom baby gift has entered preparation, fulfillment, or delivery coordination, changes, cancellations, refunds, replacements, or credits may not be available.

    Returns

    Orders are prepared for specific customers, recipients, delivery addresses, and gifting occasions. Many products cannot be reused, resold, or returned after preparation or delivery.

    • Opened, used, handled, damaged, or partially used items cannot be returned
    • Customized or custom-built baby gifts may not be eligible for return
    • Gift packaging, presentation materials, and assembled gift components may not be eligible for return
    • Refused deliveries are treated as undeliverable orders and may not be eligible for refunds
    • Returns without prior customer service authorization may not be accepted

    If a return is approved by Birbaby USA, return instructions, eligibility conditions, and any applicable fees will be provided by customer service.

    Re-Delivery and Re-Shipping

    If an order cannot be delivered due to customer or recipient circumstances, re-delivery or re-shipping may be offered at the purchaser’s expense where available.

    • Re-delivery or re-shipping fees depend on the product type, destination, delivery method, courier availability, and timing
    • Re-delivery is not guaranteed and depends on product condition, delivery availability, and applicable delivery requirements
    • Orders requiring re-preparation, replacement items, updated packaging, or new delivery coordination may be subject to additional charges
    • Same-day re-delivery may not be available, even in supported same-day delivery areas

    If an order cannot be re-delivered or re-shipped, Birbaby USA will determine whether any refund, credit, replacement, or other resolution is appropriate based on the circumstances.

    Office, Building, Hospital, and Managed Property Deliveries

    For offices, institutions, apartments, hotels, condominiums, gated communities, hospitals, medical facilities, managed properties, and similar locations, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, delivery room, or another location accepted by the building, facility, courier, or delivery partner.

    Once an order is accepted by a building, facility, front desk, reception desk, concierge, mailroom, security desk, or authorized representative, the order may be considered delivered.

    Birbaby USA is not responsible for delays, loss, refusal, internal handling issues, or delivery restrictions after an order has been accepted by a building, facility, or authorized receiving location.

    Delivery Issues

    Birbaby USA delivers to eligible U.S. delivery regions. Same-day delivery may be available in select supported areas, including NYC, LA, and Northern NJ, on eligible gifts. Delivery availability depends on the recipient’s location, selected gift, product eligibility, timing, courier availability, and other operational factors.

    Delivery dates, delivery windows, same-day delivery availability, shipping times, and transit times are estimates only and are not guaranteed unless expressly confirmed in writing by Birbaby USA.

    Birbaby USA is not responsible for refunds, replacements, credits, or other resolutions related to delivery issues caused by:

    • Incorrect, incomplete, or outdated delivery information
    • Recipient unavailability
    • Refused delivery
    • Restricted building, office, hospital, hotel, or property access
    • Security, concierge, reception, mailroom, or front desk procedures
    • Weather, traffic, courier delays, carrier disruptions, or public emergencies
    • Events beyond our reasonable control

    Cancellations and Order Changes

    Orders may begin processing shortly after payment is submitted. Customers should contact customer service promptly after placing an order if an address change, recipient correction, delivery update, gift-message correction, cancellation, or other change is needed.

    • Changes cannot be guaranteed once preparation, fulfillment, or delivery coordination has begun
    • Address changes may not be possible after an order has entered fulfillment or delivery
    • Gift-message changes may not be possible once the message has been prepared or printed
    • Custom baby gift changes may not be possible once preparation has begun
    • During peak periods, holidays, or high-volume delivery windows, additional notice may be required and changes may not be available

    If a change is accepted, additional charges, delivery fees, re-routing fees, product costs, or timing limitations may apply.

    Events Beyond Our Control

    Birbaby USA is not responsible for refunds, replacements, credits, delivery failures, failed delivery attempts, service interruptions, or delays caused by circumstances beyond our reasonable control.

    These circumstances may include weather, traffic, natural disasters, emergencies, courier disruptions, carrier issues, labor disruptions, supplier shortages, technology outages, building restrictions, recipient unavailability, public safety issues, government action, or other force majeure events.

    Order Tracking

    Birbaby USA provides an order tracking widget to help customers check the latest available status of an order.

    Tracking details may update as an order is prepared, dispatched, delivered, or otherwise processed. Tracking information may not always update in real time and may be subject to courier, fulfillment, technology, or third-party system limitations.

    For existing orders, customers should use the order tracking widget before contacting support when possible.

    Questions or Support

    For assistance with an order, please contact Birbaby USA through the support methods available on this website. Birbaby USA provides a support widget and an order tracking widget for customer assistance.

    You may also call customer support at (888) 325-0130.

    For faster assistance, please include your order number, purchaser name, recipient name, delivery address, delivery date, a description of the issue, and clear photos where applicable.

    Additional delivery-related questions may also be answered on our FAQ, Delivery Areas, Same-Day Delivery, or Order Tracking pages.