Free Delivery in USA On Orders over $100

Menu
0

Free Delivery in USA On Orders over $100

0

Your Cart is Empty

Add description, images, menus and links to your mega menu

A column with no settings can be used as a spacer

Link to your collections, sales and even external links

Add up to five columns

  • Add description, images, menus and links to your mega menu

  • A column with no settings can be used as a spacer

  • Link to your collections, sales and even external links

  • Add up to five columns

    • Delivery Policy

    Last updated: June 6, 2026

    Overview

    Birbaby USA provides delivery to eligible U.S. delivery regions. Delivery availability is confirmed at checkout based on the recipient’s address, selected gift, product eligibility, and available delivery options.

    Same-day delivery may be available in select supported areas, including NYC, LA, and Northern NJ, on eligible baby gifts. Same-day delivery is not available everywhere and is confirmed during checkout when available.

    We prepare and coordinate orders based on recipient address, product eligibility, delivery requirements, product availability, fulfillment capacity, courier availability, and routing. Available delivery information and estimated delivery options are shown during checkout.

    Order Processing

    Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, recipient update, gift-message correction, order change, or cancellation should contact customer service as early as possible.

    Once preparation, fulfillment, or delivery coordination has begun, changes or cancellations may no longer be possible.

    During holidays, peak order periods, or high-volume delivery windows, orders may enter preparation or delivery coordination more quickly, and changes may be limited or unavailable.

    Delivery Timing

    Birbaby USA offers delivery to eligible U.S. delivery regions, with same-day delivery available in NYC, LA, and Northern NJ on eligible gifts where checkout confirms availability.

    Delivery dates, delivery windows, same-day availability, and estimated delivery timing shown at checkout are estimates and are not guaranteed delivery times unless expressly confirmed in writing by Birbaby USA.

    Exact delivery timing may vary due to routing, traffic, weather, courier availability, fulfillment capacity, recipient availability, building access, security procedures, and other operational factors.

    Residential deliveries typically occur by end of day. Business, office, institutional, hospital, hotel, and managed-property deliveries typically occur during standard business hours where possible.

    Checkout Delivery Availability

    Available delivery options are shown at checkout after the recipient’s delivery details and selected gift are reviewed by the checkout system.

    Delivery options may vary based on:

    • Recipient location
    • Selected product or custom gift configuration
    • Product eligibility
    • Order timing
    • Fulfillment availability
    • Courier or delivery partner availability
    • Operational capacity

    If a delivery option is not shown at checkout, it may not be available for the selected gift, address, or timing.

    Same-Day Delivery

    Same-day delivery is available only in select supported areas, including NYC, LA, and Northern NJ, on eligible baby gifts.

    Same-day delivery availability depends on recipient address, selected gift, product availability, order timing, courier availability, and fulfillment capacity.

    Same-day delivery is not guaranteed unless it is available at checkout and expressly confirmed by Birbaby USA for the order.

    If same-day delivery is not available for an address or selected gift, other available delivery options may be shown at checkout.

    Delivery Completion

    Deliveries do not require a signature unless otherwise stated, required by the delivery location, required by a courier or delivery partner, or necessary based on the circumstances of delivery.

    Orders may be delivered directly to the recipient or left with a building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, delivery room, or other building-approved receiving point where appropriate.

    Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, or other authorized receiving location, the order may be considered delivered.

    Office, Building, Hospital, and Managed Property Deliveries

    Deliveries to offices, institutions, apartments, condominiums, hotels, hospitals, medical facilities, gated communities, and managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, delivery room, or another building-approved receiving point.

    Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, access codes where appropriate, and any information needed for delivery.

    Birbaby USA is not responsible for delays, failed delivery attempts, internal handling issues, misplaced items, or delivery restrictions after an order has been accepted by a building, facility, front desk, reception desk, concierge, mailroom, security desk, or other authorized receiving location.

    Incorrect or Incomplete Address Information

    Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

    • Address changes must be requested promptly after ordering and before preparation, fulfillment, or delivery coordination begins.
    • Orders with incorrect or incomplete address information may be delayed, misdelivered, returned, or undeliverable.
    • Refunds, replacements, credits, or redelivery may not be available for orders affected by address errors, missing suite or unit numbers, incorrect recipient information, missing phone numbers, or incomplete delivery instructions.
    • Additional charges may apply if an order must be redirected, re-delivered, re-shipped, or re-prepared due to incorrect or incomplete information.

    Service Area Review

    Some addresses within or near the edge of an eligible delivery region may require additional review before fulfillment proceeds.

    If an address requires additional delivery coordination, adjusted delivery timing, or additional fees, customer service may contact the purchaser before fulfillment continues.

    If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, refunded in part, credited, or treated as undeliverable depending on the circumstances and order status.

    Undeliverable Orders

    Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, unsafe conditions, building restrictions, courier limitations, or circumstances outside our control.

    • Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
    • Re-delivery may incur additional fees.
    • Re-delivery is not guaranteed and depends on product condition, delivery availability, courier availability, and timing.
    • Orders requiring re-preparation, replacement items, updated packaging, or new delivery coordination may be subject to additional charges.
    • Incorrect or incomplete address information remains the customer’s responsibility.

    Gift Messages and Recipient Details

    Birbaby USA is a gifting website, and many orders are sent to a recipient who is different from the purchaser.

    Customers are responsible for reviewing recipient names, delivery addresses, phone numbers, delivery instructions, and gift messages before submitting an order.

    Gift-message changes may not be possible once an order has entered preparation, printing, fulfillment, or delivery coordination.

    Substitutions

    Because product availability can vary, substitutions may occasionally be necessary. When substitutions are made, Birbaby USA aims to maintain the overall value, theme, intent, and presentation of the order.

    Substitutions may occur due to product availability, supplier availability, fulfillment location, delivery timing, order volume, or operational requirements.

    Customers may not always be contacted in advance regarding substitutions, especially when fulfillment or delivery timing requires prompt preparation.

    Substitutions made in accordance with our substitution standards are not considered defects when the overall value, presentation, and gifting intent are maintained.

    Product Availability

    Products may include third-party branded items, specialty items, seasonal items, keepsake items, packaging materials, or other gift components that may vary by availability.

    Product images, descriptions, packaging, colors, brands, components, and presentation may vary from the final delivered gift due to availability, fulfillment requirements, substitutions, or display differences.

    External Factors

    Delivery schedules may be affected by circumstances beyond our control, including weather conditions, traffic, courier disruptions, carrier delays, labor disruptions, holidays, public emergencies, building access restrictions, security procedures, technology outages, supplier shortages, or transportation network issues.

    Birbaby USA is not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our reasonable control.

    Order Tracking

    Birbaby USA provides an order tracking widget to help customers check the latest available status of an order.

    Tracking details may update as an order is prepared, dispatched, delivered, or otherwise processed. Tracking information may not always update in real time and may be subject to courier, fulfillment, technology, or third-party system limitations.

    For existing orders, customers should use the order tracking widget before contacting support when possible.

    Questions or Support

    For answers to common delivery questions, please refer to the FAQ, Delivery Areas, Same-Day Delivery, or Order Tracking pages on this website.

    For order-specific assistance, please contact Birbaby USA through the support methods available on this website. Birbaby USA provides a support widget and an order tracking widget for customer assistance.

    You may also call customer support at (888) 325-0130.

    For faster assistance, please include your order number, purchaser name, recipient name, delivery address, delivery date, and a brief description of the issue.