Order Tracking & Delivery Issues

Customers are automatically sent shipping notifications via email once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Lasership, Ontrac, Canpar, or Canada Post...

We understand the importance of knowing the status and expected delivery time of your package. Please keep in mind that during the initial stage of shipping, there may be a delay in tracking updates, but not necessarily a delay in the order itself. This...

Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient's front door/porch by default, and if delivery to the door is not possible, recipients...

Despite our best efforts, there may be circumstances in which a courier is unable to complete a delivery on time due to unforeseen issues encountered in transit. These delays are beyond our immediate control and sometimes inevitable, especially during...

We make every possible effort to deliver orders to their intended destinations, but there are certain situations when deliveries may be rendered unsuccessful and returned to us due to customer/recipient error; such reasons may include, but are not limited...